TERMS OF SERVICE

Introduction

Welcome to Neptune Security Limited. By accessing or using our Online Identity Audit service
(“Service”), you agree to comply with and be bound by these Terms of Service (“Terms”). These
Terms outline the rules and regulations for using our Service. Please read them carefully before
using our Service.

Company Information

Neptune Security Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Phone: +18556721588
Email: support@neptunesecurity.net

Service Description

Neptune Security Limited specializes in online security through our Online Identity Audit
service. This Service aims to reveal the extent of your personal information available online.
Currently, the Service is available to individuals residing in the USA.

User Responsibilities

 Users must provide accurate information to enable us to conduct the audit.
 Neptune Security Limited is not liable for inaccurate results stemming from incorrect or
incomplete information provided by the user.
 If the provided information cannot be verified, we will issue a refund instantly.

Payment and Billing

 The Online Identity Audit is a one-time payment service.

Data Privacy and Security

We comply with all relevant security laws and use high-grade encryption to protect the data
collected. Users consent to the collection, use, and retention of their data as described in our
Privacy Policy. We will not share user data with third parties except as necessary to perform the
Service.

User Consent

By agreeing to use our services, you are allowing us to use any means necessary to find how
much of your personal information is available online. This includes but is not limited to
searching both the clear web and the dark web, and using third-party tools or services.

Limitations of Liability

 Neptune Security Limited is not liable for any indirect, incidental, or consequential
damages arising from the use of our Service.
 Our liability is limited to the amount paid for the Service.
 We are not responsible for any actions taken by users based on the audit findings.

Dispute Resolution

Any disputes arising out of or related to these Terms or the Service shall be resolved through
binding arbitration in accordance with the rules of the London Court of International Arbitration
(LCIA). The arbitration will take place in London, England, and the decision of the arbitrator
will be final and binding.

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website,
and your continued use of the Service constitutes your acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or the Service will be subject to the exclusive jurisdiction
of the courts of England and Wales.

Refund and Dispute Policy

 If we do not find any sensitive information about you online, such as your social security
number, driver’s license, credit report, financial information, or other specific data that
could endanger you or your accounts, you are eligible for a refund.
 Refund requests must be submitted to support@neptunesecurity.net within 7 days of the
transaction.
 Refunds will be processed within 14 days of receiving a valid request.
 A valid request must include proof of identity and transaction details.
 Disputes will be handled in accordance with these Terms and applicable laws, with
necessary documentation provided for resolution.
 This refund policy applies only to our Online Identity Audit services.

Cancellation Policy

 We will cancel the audit and provide a refund if the details you provide cannot be
accurately verified.

 If you submit your details by mistake, you have 24 hours to contact us at
Admin@neptunesecurity.net to cancel the audit.
 Cancellation requests must be made within 24 hours of submitting your details.
 Once this timeframe has passed, you won’t be able to cancel the audit.